As a brand new career mentoring platform, Stay Nimble offers users a seven-day free trial before presenting three month, 12-month and lifetime subscription options.
During the seven-day free trial, communication was infrequent, impersonal and did not highlight the value exchange in return for the user's data. As a result, email open and click through rates were low, which translated to a low conversion to paid subscription.
The Stay Nimble platform has a wealth of content in the form of personal assessments and a six part Career Changers Programme. Upon completion, each user receives a highly personal report, designed to uncover deeper insights about that person's strengths, limitations and how best to use these to steer their career in a new direction. However, neither these features, the benefits of the platform, or their progress were being communicated.
With so many variables and no linear journey, the challenge was to ensure we created a hyper-personalised email experience that only showed content based on what the user had or hadn’t done within their profile. To add further complexity, an email template with so many variables would be prone to breaking. Different service providers render code in different ways, not to mention ensuring it was optimising for every device.
We needed to transform email communication, making them exciting, personal and persuasive. With so many paths to take within the platform itself, we needed to identify what would be the most logical and compelling journey for a user on their free trial.
We identified the self assessments as the most compelling content in which to engage users on a free trial. These assessments cover Creative Problem Solving, Organisation Skills, Interpersonal Communication Skills and Career Motivation and through a series of low involvement, multiple choice questions users are presented with their score out of 100 as well as an insightful summary as to what it means to them. Upgrading to a paid subscription allows users to see their score, their summary as well as further in-depth reports and analysis about how to use these to advance their career.
We wanted these assessments to be a consistent staple of the emails as they highlighted the personal results, and unique progression of each user.
Their uniqueness would serve to encourage people to log into the platform more frequently during their free trial by showing off the greatest value exchange - deeper insight about you.